5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing excellent control processes.
Security companies London are unlike any seller that a home manager usually hires. If you hire a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you determine if the protector organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your guards. In the majority of cases they likely are, but it is crucial to employ a system of verification and quality control to make sure that problems associated with the deficiency of doing these tasks don’t begin to occur.
In this article we’ll discuss five (5) simple actions to improving your security guard service and attaining everything you imagine as your ideal building site security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your state is one of those states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and ask yourself does it seem adequate.
Additionally, is the security guard Company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent way to screen if the protector is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a good deal about what to expect from this guard and it provides you an opportunity to request a different guard if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double lender? (Double banking is the process of having a seasoned guard working in the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the response to each of these questions and be certain that they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes on preparing a guard to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job is not important and they begin to see themselves as less of a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are on your premises. These tracking systems permit the security guard company to monitor the log and time the activity of the guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard provider provides a way of making certain that each guard is safe and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security while you are not there. During these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to make sure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident that the adviser is not really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.